At Cosmeticholic, our utmost priority is your absolute satisfaction with every purchase you make. We understand that situations may arise where you need to seek a refund or an exchange. This policy is designed to lay out our refund and exchange guidelines, ensuring a seamless and convenient process for you.
Eligibility for Refunds and Exchanges:
To qualify for a refund or exchange, please ensure the following conditions are met:
Timeframe: Your refund or exchange request must be submitted within a specified period, typically a few days after receiving your order. For precise timeframes, kindly refer to our website or contact our customer support team.
Item Condition: The item(s) must be in an unused, original packaging, and resalable condition. All tags, labels, and protective seals must remain intact.
Refund Process:
If you meet the eligibility criteria for a refund, our team will initiate the refund process upon receiving and inspecting the returned item(s). The refund will be processed using the original payment method used during your purchase. Please note that the complete refund process may take up to two weeks to receive the returned items and complete the refund procedure.
Exchange Process:
Should you wish to exchange an item for a different size, color, or variant, we will gladly assist you in finding a suitable replacement, subject to availability. If the desired item is unavailable, we will offer alternative options or proceed with a refund. Please be aware that the customer is responsible for covering the shipping costs for both the return and the new order placement.
Return Shipping:
For eligible refunds and exchanges, customers are responsible for the return shipping costs, except in cases where the return results from an error on our part, such as shipping the wrong item or delivering a defective product. We recommend utilizing a reliable shipping method with tracking to ensure the secure return of the item(s).
Exceptions:
Certain items, including opened cosmetics, skincare products, intimate apparel, and personalized or customized items, may not be eligible for refunds or exchanges unless they are defective or damaged.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within a specified timeframe (e.g., 24 hours) from receiving your order. We will guide you through the return process and arrange for a replacement or refund, based on your preference and product availability. To process your claim, we may require the invoice or proof of purchase.
For comprehensive information and any additional terms and conditions that may apply, please review the specific details of our refund and exchange policy on our website.
Our primary goal is to ensure your satisfaction with your purchases and deliver a positive shopping experience. Should you have any questions or require further assistance regarding refunds or exchanges, please don't hesitate to contact our customer support team, and we will be more than happy to assist you.
Eligibility for Refunds and Exchanges:
To qualify for a refund or exchange, please ensure the following conditions are met:
Timeframe: Your refund or exchange request must be submitted within a specified period, typically a few days after receiving your order. For precise timeframes, kindly refer to our website or contact our customer support team.
Item Condition: The item(s) must be in an unused, original packaging, and resalable condition. All tags, labels, and protective seals must remain intact.
Refund Process:
If you meet the eligibility criteria for a refund, our team will initiate the refund process upon receiving and inspecting the returned item(s). The refund will be processed using the original payment method used during your purchase. Please note that the complete refund process may take up to two weeks to receive the returned items and complete the refund procedure.
Exchange Process:
Should you wish to exchange an item for a different size, color, or variant, we will gladly assist you in finding a suitable replacement, subject to availability. If the desired item is unavailable, we will offer alternative options or proceed with a refund. Please be aware that the customer is responsible for covering the shipping costs for both the return and the new order placement.
Return Shipping:
For eligible refunds and exchanges, customers are responsible for the return shipping costs, except in cases where the return results from an error on our part, such as shipping the wrong item or delivering a defective product. We recommend utilizing a reliable shipping method with tracking to ensure the secure return of the item(s).
Exceptions:
Certain items, including opened cosmetics, skincare products, intimate apparel, and personalized or customized items, may not be eligible for refunds or exchanges unless they are defective or damaged.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within a specified timeframe (e.g., 24 hours) from receiving your order. We will guide you through the return process and arrange for a replacement or refund, based on your preference and product availability. To process your claim, we may require the invoice or proof of purchase.
For comprehensive information and any additional terms and conditions that may apply, please review the specific details of our refund and exchange policy on our website.
Our primary goal is to ensure your satisfaction with your purchases and deliver a positive shopping experience. Should you have any questions or require further assistance regarding refunds or exchanges, please don't hesitate to contact our customer support team, and we will be more than happy to assist you.
