Return & Exchange Policy – Cosmetic Holic

At Cosmetic Holic, customer satisfaction is our priority. We carefully inspect and pack every order, but in case of any issue, please read our policy below:

Parcel Opening Video (Mandatory)

Customers must record a clear unboxing video while opening the parcel.
The video must be continuous and unedited.
Without an unboxing video, no exchange or claim will be accepted under any circumstances.

Eligible for Exchange

Exchange will only be accepted in the following cases if the mistake is from our side:

  • Wrong product sent

  • Damaged product

  • Wrong shade/color sent

Claim Time Limit

  • Customers must contact us within 7 days of receiving the parcel.

  • Requests after 7 days will not be entertained.

Exchange Conditions

  • Product must be unused, unopened, and in original packaging.

  • The unboxing video must clearly show the issue.

  • After verification, the exchange process will be initiated.

Non-Exchangeable Items

  • Used or tested products

  • Opened cosmetics (unless damaged from our side)

  • Sale/discounted items (if mentioned in product description)

📞 Contact for Exchange

For exchange requests, please contact us with your order details and unboxing video:

Phone / WhatsApp: +92 326 2011000
Email: cosmeticholic.pk@gmail.com